A place for frequently asked questions, varied facts, and other odds and ends. If you've got a question, it's likely you'll find the answer here — and if not, we're only a call or chat away and always eager to help!

Why should I convert my text to outlines?

Converting your text to outlines is a simple procedure that will allow us to open your artwork file(s) without us needing to have a copy of the fonts you've used on our computers. It converts your type into shapes.

Can you match a Pantone color?

No, but if it's a Pantone color that converts to CMYK easily we'll get as close as we can. We use digital equipment to print your color artwork, so there are no inks to mix and we are not able to use Pantone brand inks.

What is vector art?

Vector art uses points, lines, curves and shapes or polygons based on mathematical equations to represent images in computer graphics. Vector art can be enlarged or shrunk easily without any loss of resolution. The most common applications used to create Vector art are Adobe Illustrator and Corel Draw. Vector art is the opposite of raster art. Raster art is the representation of images as an array of pixels. Resolution determines the ability to reproduce a file made of Raster art.

How do I set up my artwork if it touches or bleeds off the edge?

Artwork that extends off the edge of a product should be set up so that it extends at least 1/8" (.125) beyond the edge where you want the imprinting to stop. Please verify that you know the exact size of the product you wish to have your artwork bleed off the edges on prior to setting up and submitting your artwork for imprinting.

How fast will you ship my imprinted order?

If you ordered imprinting at our standard turnaround, your order will ship within three business days of artwork approval. For example, if your artwork is approved on a Monday, your order will ship on Thursday. If you ordered expedited turnaround, your order will ship the day following artwork approval. For example, if your artwork is approved on a Monday, your order will ship on Tuesday.

How fast will you review my artwork after it is submitted?

Artwork submitted by 1:00 PM PST, Monday through Friday, will be reviewed by 4:30 PM the same day. Artwork submitted after 1:00 PM PST, Monday through Friday, will be reviewed the following business day. Upon review, a digital proof is generated and emailed to you.

How long will you keep my art files?

One year.

Does the setup fee apply to reorders?

Yes. Even though we may have previously imprinted your artwork, setting up the equipment with your art and product configuration must still be repeated.

Can you guarantee your turnaround times, even in large quantities?

We guarantee that your order will ship on time provided that we have the items to be imprinted in stock at the time of artwork approval, up to 200 units for standard turnaround and 25 units for sonic turnaround. If you're ordering in quantities larger than these, please contact us to verify turnaround times.

Can I request a physical proof of my artwork placed on the product to be imprinted?

Yes you can, but it would be considered a single-piece order and billed as such. Should you subsequently place an order for 50 or more pieces, we will credit you in full for the cost of the first item (not including freight), assuming there was no change made to the artwork between the proof and the order.

Can you print with metallic inks?

Sadly, no.

Can you print with clear inks?

We can't print with clear ink, but we have some tools that we use to give a very similar look, depending on the substrate. Ask us for details.

How do I print on your Scored Inkjet Paper?

Given the broad range of inkjet printers in use, we won’t be able to give you exact instructions, but these three tips should be helpful. Familiarity with your photo editing program and printer will also help.

1) Selecting media size

The printable area is a standard document size. For example if you’ve purchased our 8.5x11 Scored Inkjet Paper, the setting for Media Size should remain 8.5x11. We don’t recommend printing on the hinge. So, there’s no need to add that area to the overall dimensions of the media size. If your printer is capable of printing edge-to-edge, you can enable this feature as you normally would for paper of the corresponding size. Please reference your printer’s manual for specifics on this particular feature.

2) Feeding your printer

Note the direction your paper goes through your printer. When you’ve selected the standard media size, always have the hinged side of the paper trailing, or feed through the printer last. Depending on the type of printer you have, this may not be possible with our 11x14 portrait format. If your tray is not wide enough to feed the 14 inch side first, try orienting the 11x14 portrait paper so the hinge is on the side opposite of where the inkjet heads rest when your printer is in sleep mode or powered off.

3) Orienting your Image

The paper should always feed the same way through the printer. If you need to flip or rotate the way an image prints onto the paper, use your computer application to change the way your image prints onto the paper. This could be done a couple of ways. The easiest would be to rotate your image on the screen. For example you could rotate your image 180 degrees, making the bottom of your image the top that prints out first. Rotate your image 90, 180, or 270 degrees so the image is oriented appropriately on the paper. You could also change the orientation through the print settings on some applications. Use the same methodology either way.

Our Scored Inkjet Paper is intended for home or office inkjet printers. It is not compatible with Laser Printers.

All of our products are made in the USA and are 100% quality-guaranteed.

With a huge inventory of ready-to-customize products, we ship fast — with free ground shipping on orders over $250!