A place for frequently asked questions, varied facts, and other odds and ends. If you've got a question, it's likely you'll find the answer here — and if not, we're only a call or chat away and always eager to help!

Can you send me some samples?

If you're not familiar with our products and want to see a sample, the best thing to do is to visit a store that sells them. If that's not an option, we recommend you purchase samples online from any dealer or us and return what you don't want to keep.

Do you ship internationally?

Yes we do! All you need to do is place the items you would like to order into your cart and proceed through the checkout process. Your shipping options and rates will show prior to you finalizing your order. Please note, our shipping charges do not include any duties, taxes or fees that your country may charge to import the item(s).

Do you have a store that I can visit?

YES! Please visit our showroom and demonstration lab at our main production facility in Petaluma! We're located at 1324 Rand Street, Unit A, Petaluma, CA 94954 and are open M-F, 8AM till 4:00PM. 

How fast will you ship my order?

If we receive your order (that does not include imprinting) by 2:00 PM Pacific Mon-Thu, it will ship the same day. If your order includes imprinting, it will take a bit longer depending on which type of imprinting you've requested. Laser etched and color imprinted orders ship within three business days, while debossing orders ship within five, and metal stamped orders within seven. If you need a faster turnaround, choose our Expedited Service and we'll ship laser and color jobs in one day, debossing in three days and metal stamping in five.

How do you ship your products?

Our default carrier is UPS but we can ship with FedEx or other carriers as required.

Do you offer a guarantee for your products?

Yep. Basically everything is guaranteed to last as long as you do, provided that you take care of it. If it fails, give us a ring and we'll replace it for you. See more about this in our returns policy.

All of our products are made in the USA and are 100% quality-guaranteed.

With a huge inventory of ready-to-customize products, we ship fast — with free ground shipping on orders over $250!